General Terms and Conditions
of Dorette Paul e.K., owner Ina Paul, Zittauer Straße 17, 01877 Schmölln-Putzkau, Germany (hereinafter “we” or “Dorette Paul”). Version: August 2026.
This English text is a convenience translation of our German General Terms and Conditions (Allgemeine Geschäftsbedingungen). In the event of any discrepancy or dispute, the German version shall prevail.
1. Scope, Definitions
(1) These General Terms and Conditions (GTC) apply to all contracts for the supply of goods (in particular chenille, Easter grass and decorative feathers) concluded between us and our customers — regardless of whether contact was initiated via the enquiry form on this website, by e-mail, telephone, fax, post or in person at our workshop.
(2) A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession (Section 13 of the German Civil Code, BGB). An entrepreneur is a natural or legal person or a partnership with legal capacity who, when entering into the transaction, acts in the exercise of their trade, business or profession (Section 14 BGB).
(3) Deviating or supplementary terms and conditions of the customer only become part of the contract if we have expressly agreed to them.
2. No Online Ordering; Conclusion of Contract
(1) No goods can be ordered or purchased through this website. The presentation of our product ranges in the catalogue is non-binding and does not constitute an offer in the legal sense; no prices are stated on the website.
(2) The customer may send us a non-binding enquiry via the enquiry form, by e-mail, telephone, fax or post. This enquiry is not an offer either and entails no obligation.
(3) In response to an enquiry we prepare an individual offer (usually by e-mail, fax or post) stating in particular the goods, quantity, price, shipping costs and delivery time. Unless the offer states otherwise, we remain bound by it for 14 days.
(4) The contract is concluded when the customer accepts our offer within the binding period — in any form, for example by e-mail, fax, letter or telephone. On request we will confirm the conclusion of the contract in text form.
(5) The language of the contract is German.
3. Prices and Payment
(1) The prices stated in the respective offer apply. For consumers, the prices stated are total prices including all price components and statutory VAT where applicable; any shipping costs are stated separately in the offer. For entrepreneurs, unless the offer states otherwise, prices are net plus statutory VAT where applicable.
(2) Unless otherwise agreed in the offer, payment is made by bank transfer after receipt of the invoice. Unless otherwise agreed, the invoice amount is due within 14 days of receipt of the invoice without deduction.
(3) Other payment arrangements (for example cash payment on collection at the workshop) may be agreed individually.
4. Delivery, Shipping, Passing of Risk
(1) We deliver within Germany; deliveries to other countries are agreed individually in the offer. Collection at our workshop in Schmölln-Putzkau is possible by arrangement.
(2) Delivery dates and periods are stated in the respective offer. As a manufactory we sometimes produce only after the contract is concluded; the delivery time stated in the offer takes this into account.
(3) If the customer is a consumer, the risk of accidental loss and accidental deterioration of the goods passes to the customer only upon handover of the goods to the customer (or to a person authorised by the customer to receive them) — including in the case of sales shipment.
(4) If the customer is an entrepreneur, the risk passes to the customer upon handover of the goods to the person designated to carry out the shipment (Section 447 BGB).
5. Retention of Title
(1) The delivered goods remain our property until the purchase price has been paid in full.
(2) If the customer is an entrepreneur, the following applies in addition: the customer may resell the reserved goods in the ordinary course of business; the customer hereby assigns to us all claims arising from the resale up to the invoice amount of our claim, and we accept this assignment. The customer remains authorised to collect the claims; our right to collect the claims ourselves remains unaffected, but we will not exercise it as long as the customer meets their payment obligations. If the value of the securities exceeds our claims by more than 10 %, we will release securities of our choice at the customer's request.
6. Right of Withdrawal for Consumers
Consumers have the statutory right of withdrawal for contracts concluded exclusively by means of distance communication (e.g. e-mail, telephone, fax, letter) (distance contracts, Section 312c BGB). The following instructions apply:
Instructions on Withdrawal
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take(s) possession of the goods.
To exercise your right of withdrawal, you must inform us (Dorette Paul e.K., owner Ina Paul, Zittauer Straße 17, 01877 Schmölln-Putzkau, Germany, telephone: +49 (0)3594 / 703122, fax: +49 (0)3594 / 705263, e-mail: DorettePaul@web.de) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the model withdrawal form below, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us (Dorette Paul e.K., Zittauer Straße 17, 01877 Schmölln-Putzkau, Germany) without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
— End of the instructions on withdrawal —
Exclusion of the Right of Withdrawal
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and that are made on the basis of an individual choice or decision by the consumer, or that are clearly tailored to the consumer's personal needs (Section 312g(2) no. 1 BGB) — for example, custom-made items produced to the customer's specifications. We will state expressly in the offer whether an order constitutes such a custom-made item.
Model Withdrawal Form
(If you want to withdraw from the contract, please fill out this form and send it back to us.)
- To: Dorette Paul e.K., owner Ina Paul, Zittauer Straße 17, 01877 Schmölln-Putzkau, Germany, e-mail: DorettePaul@web.de
- I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date
(*) Delete as appropriate.
7. Warranty (Rights in the Event of Defects)
(1) The statutory rights in the event of defects apply. For consumers, claims based on defects become time-barred two years after delivery of the goods.
(2) If the customer is an entrepreneur, claims based on defects in newly manufactured goods become time-barred one year after delivery, by way of derogation. This shortening does not apply to claims for damages arising from injury to life, body or health, in cases of intent or gross negligence, fraudulent concealment of a defect, or the assumption of a guarantee, nor to recourse claims within the supply chain (Section 445b BGB); in these cases the statutory periods apply.
(3) If the customer is a merchant (Kaufmann), the commercial duties to inspect and give notice of defects under Section 377 of the German Commercial Code (HGB) apply: the goods must be inspected without undue delay after delivery, apparent defects must be notified without undue delay, and hidden defects discovered later must be notified without undue delay after discovery. If notice is not given, the goods are deemed approved.
8. Characteristics of Handcrafted Goods
Our goods are handcrafted from natural materials. Minor deviations in colour, texture and dimensions that are customary in the trade and reasonable for the customer — for example compared with photographs in the catalogue, samples or previous deliveries — are inherent in artisanal production and do not in themselves constitute a defect. Any expressly agreed characteristics and the customer's statutory rights in the event of defects remain unaffected.
9. Liability
(1) We are liable without limitation for damage arising from injury to life, body or health, for intent and gross negligence, under the German Product Liability Act, in the event of fraudulent concealment of a defect, and to the extent of any guarantee we have assumed.
(2) In the event of a slightly negligent breach of a material contractual obligation — i.e. an obligation whose fulfilment is essential for the proper performance of the contract and on whose observance the customer may regularly rely — our liability is limited to the foreseeable damage typical of this type of contract at the time the contract was concluded.
(3) In all other respects, our liability for slight negligence is excluded.
(4) To the extent that our liability is excluded or limited under the preceding paragraphs, this also applies to the personal liability of our legal representatives, employees and vicarious agents.
10. Data Protection
Information on the processing of personal data can be found in our Privacy Policy.
11. Consumer Dispute Resolution
We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the German Act on Alternative Dispute Resolution in Consumer Matters (VSBG).
12. Applicable Law, Place of Jurisdiction
(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If the customer is a consumer habitually resident in another country, mandatory consumer-protection provisions of that country remain unaffected by this choice of law.
(2) If the customer is a merchant, a legal person under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from the contractual relationship is the seat of our company; we are also entitled to bring an action at the customer's general place of jurisdiction.
13. Final Provision
Should individual provisions of these GTC be or become wholly or partly invalid, the validity of the contract and of the remaining provisions shall remain unaffected; the statutory provisions shall apply in place of the invalid provision.
Contact
Dorette Paul e.K., owner Ina Paul
Zittauer Str. 17, 01877 Schmölln-Putzkau, Germany
Phone: +49 (0)3594 / 703122
Fax: +49 (0)3594 / 705263
Email: DorettePaul@web.de